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COVID-19 (novel coronavirus)

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COVID-19 (novel coronavirus)

[Updated Wednesday, April 1 – this information is subject to change; please check back frequently for updates]

For the most recent provincial information on COVID-19, including symptoms, the status of cases in Ontario and the COVID-19 self-assessment toolontario.ca/page/2019-novel-coronavirus

For the latest travel advice and advisories: canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice.html

Enhanced Patient, Visitor And Volunteer Measures

Effective Thursday, March 19, the following limits on the number of family members/caregivers coming to the hospital will take effect: 

FAMILY PRESENCE WILL BE LIMITED TO ONE (1) FAMILY MEMBER OR CAREGIVER PER PATIENT AT ANY ONE TIME FOR THE FOLLOWING PATIENT GROUPS:

  • Emergency Department patients
  • Labour & Delivery patients
  • Pediatric patients (under 18 years of age)
  • End-of-life patients
  • Surgical patients requiring anesthesia (for pick-up and drop-off only)
  • Critical Care patients
  • Outpatient dialysis or oncology patients requiring medical assistance
  • Alternate Level of Care (ALC)/long-term patients with behavioural/cognitive/neurological impairment.

All other visitor presence is suspended at this time while we work to prevent the spread of COVID-19.

ACTIVE SCREENING
To protect our patients, families, healthcare professionals, staff and volunteers, we are actively screening everyone entering the hospital. Anyone whose travel history and/or symptoms indicate they may be at risk of having COVID-19 will be directed away from the hospital and/or advised to contact Telehealth Ontario or Peterborough Public Health for additional information/direction. This process helps to keep everyone safe within the hospital.

Peterborough Public Health: 705-743-1000 x. 401
Staffed Monday to Friday, 8:30 a.m. to 8:00 p.m., Saturdays 9:00 a.m. to 4:00 p.m.
If your inquiry is not urgent, email covid19@peterboroughpublichealth.ca
If you need immediate medical attention, call 911 and mention your travel history and symptoms.

Telehealth Ontario: 1-866-797-0000 (staffed 24/7)

PUBLIC ENTRANCES
PRHC is now actively screening all patients and visitors at two public entrances:

  • Main Entrance (re-opened March 23, 2020 with upgraded, touch-free sliding doors): 24 hours/day
  • Emergency Department (ED) entrance: 24 hours/day (for emergencies and Labour & Delivery patients only)

All other public entrances will be closed until further notice.

VISITORS
Effective Thursday, March 19, the following limits on the number of family members/caregivers coming to the hospital will take effect: 

FAMILY PRESENCE WILL BE LIMITED TO ONE (1) FAMILY MEMBER ORCAREGIVER PER PATIENT AT ANY ONE TIME FOR THE FOLLOWING PATIENT GROUPS:

  • Emergency Department patients
  • Labour & Delivery patients
  • Pediatric patients (under 18 years of age)
  • End-of-life patients
  • Surgical patients requiring anesthesia (for pick-up and drop-off only)
  • Critical Care patients
  • Outpatient dialysis or oncology patients requiring medical assistance
  • Alternate Level of Care (ALC)/long-term patients with behavioural/cognitive/neurological impairment.

All other visitor presence is suspended at this time while we work to prevent the spread of COVID-19.

Visitors to PRHC must enter through the Main Entrance unless they are accompanying a patient to the Emergency Department. Visiting hours will continue to be 24 hours a day, with screening around the clock.

Any visitor whose travel history and/or symptoms indicate they may be at risk of having COVID-19 will be directed away from the hospital and/or advised to contact Telehealth Ontario or Peterborough Public Health for additional information/direction. This process helps to keep everyone safe within the hospital.

People who are 60+, have a weakened immune system or have an underlying health condition have a higher risk of developing serious symptoms of COVID-19, and should avoid visiting Peterborough Regional Health Centre and other healthcare facilities unless they need medical care.

PATIENTS
We continue to ask patients to delay coming to the hospital for non-urgent appointments or procedures. Programs throughout the hospital are in the process of contacting patients to cancel elective/non-urgent appointments.

Patients who come to the hospital for necessary, non-emergency care should enter through the Main Entrance and leave additional time to pass through the screening station. Screeners will provide additional direction.

Patients requiring emergency care should use the Emergency Department entrance.

DONATIONS
To ensure community efforts are focused where they are most needed at this critical time, PRHC is asking our community to follow the guidelines below when considering how they can contribute: 

1. At this time, PRHC is accepting donations of the following much-needed personal protective equipment (PPE) items and supplies:

  • N95 masks
  • Procedure masks
  • Procedure masks with visors
  • Hand sanitizer (any free-standing, 70% alcohol foam sanitizer)
  • Full face shields with foam

Organizations and individuals who have any of the above supplies on-hand and wish to donate them should visit the PRHC PPE Drive webpage or email peterboroughppedrive@gmail.com.

2. At this time, due to the nature of COVID-19, the hospital is unable to accept donations of:

  • Handmade masks
  • Food/drink for hospital staff (until further notice)

3. Anyone who wants to contribute to the hospital's efforts during the COVID-19 pandemic is encouraged to make a donation to the PRHC Foundation in support of critical investments in lifesaving equipment and technology, and supports for patients and frontline healthcare workers. Donors can also send a special thank you message to PRHC's doctors, nurses and staff. Visit www.prhcfoundation.ca or call 705-876-5000.

PRHC CAFETERIA
Effective Thursday, March 26, the seating area in the PRHC cafeteria is now open for essential healthcare workers only
.

The cafeteria is offering pre-packaged/take-out options only. Tim Hortons remains open.Thank you for your help in keeping our people and community healthy and safe.

PRHC VOLUNTEERS
As of Monday, March 16, out of an abundance of precaution, all PRHC Volunteers have been removed from areas of service throughout the Health Centre.

PRHC VENDORS
The hospital's vendors have been assigned a separate, designated entrance where they will be screened for travel outside of Canada in the past 14 days and/or symptoms of respiratory illness.

PRHC BILL PAYMENTS
Individuals who wish to pay their PRHC bills are asked to avoid coming to the hospital to do so during the COVID-19 pandemic to prevent community spread.
Bills may be paid by phone or online as follows:

By phone: Call the cashier’s office at 705-743-2121 x. 3111

Online*:

*There is no additional fee to pay your bill online during the COVID-19 pandemic.

PRHC HEALTH RECORDS
The Health Records office is temporarily closed to the public. To request record copiesplease download print and complete this formRequests will still be processed. They can be emailed to roi@prhc.on.ca or faxed to 705-876-5146.

CARE PACKAGES FOR PRHC PATIENTS
Do you have a friend or family member in the hospital who can't have visitors right now due to COVID-19? We are accepting care packages for delivery to PRHC patients. Here are a few guidelines:

  • One grocery-sized bag or small box of items per patient
  • All items in the care package should be sealed
  • Ideas: snacks, cosmetics/toiletries, magazines, puzzles, crafts, letters, a blanket or cozy socks, unscented flowers
  • No latex balloons
  • No scented items
  • No cash or other valuables
  • Must be labelled with the patients name and room number
  • Packages will be accepted at the main entrance from 8:00 a.m. – 8:00 p.m.

You can also send a patient best wishes on our website here: https://www.prhc.on.ca/cms/send-best-wishes
Please email sforsyth@prhc.on.ca with any questions.

Frequently Asked Questions

What can I do to minimize the risk of spreading COVID-19 and other illnesses?
Hand cleaning continues to be the single most important thing we can all do to minimize the risk of spreading COVID-19. Clean your hands frequently and thoroughly with soap and water or use an alcohol-based hand sanitizer.

You should wash your hands:

  • When entering or leaving the hospital and clinical areas
  • Before eating or drinking
  • After using the washroom
  • If your hands become visibly dirty

To minimize the risk of spreading illness to others, you should cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the garbage and clean your hands. If you do not have a tissue handy, cough or sneeze into your sleeve or arm. Stay home when you are sick. Avoid visiting those who may be more vulnerable to infections, including those in hospital as well as retirement and long-term-care homes, until you are feeling better.

Social distancing is also strongly recommended to avoid spreading COVID-19. This means avoiding crowds and gatherings and keeping a distance of two metres between yourself and others when in public areas.

What should I do if I think I have symptoms of COVID-19?
If you suspect you might have COVID-19, do not come to the Emergency Department:

  1. Complete the COVID-19 Self-Assessment on the Ontario.ca/coronavirus page
  2. Based on the results of your self-assessment, contact PRHC’s COVID-19 Assessment Centre directly by phone at 705-876-5086 to determine whether an appointment is required. This phone line is staffed from 8:00 a.m. to 8:00 p.m. daily.
  3. If your symptoms are severe, call 911 and alert the dispatcher to your travel history and symptoms

What should I do if I have recently returned from travelling, but do not feel sick?
For the latest information for Ontario residents returning from affected areas, see Ontario's COVID website.

The current understanding is that it can take up to 14 days for symptoms to appear after exposure to COVID-19. Self-monitor for symptoms and follow the steps above if you develop symptoms or if you have concerns.

What should I do if I have NOT travelled, but I am concerned I may have symptoms of COVID?
Travel to an affected area is believed to increase the risk of contracting COVID-19. Screening may be conducted at the discretion of the healthcare provider and Peterborough Public Health to rule out the risk of infection in cases where there is a question of possible exposure. If you have concerns, isolate yourself, and call Telehealth Ontario for advice.

News

April 1, 2020: Peterborough Regional Health Centre prepares for COVID-19 pandemic

March 31, 2020: COVID-19 Assessment Centre at Peterborough Regional Health Centre (PRHC) now available by calling directly

March 25, 2020: Peterborough Regional Health Centre and PRHC Foundation grateful for community support during COVID-19 pandemic

March 23, 2020: Main entrance at PRHC now reopened with touch-free sliding doors

March 19, 2020: Temporary changes to family presence/visitor policy at PRHC 

March 17, 2020: COVID-19 Assessment Centre open at Peterborough Regional Health Centre 

March 16, 2020: New screening and access measures take effect at PRHC today

March 15, 2020: First case of COVID-19 reported by Peterborough Public Health

March 13, 2020: Health partners in Haliburton, Kawartha Lakes, Northumberland and Peterborough collaborating to protect patients, visitors, healthcare professionals, staff and volunteers

March 11, 2020: COVID-29 Update: Help us protect you

January 28, 2020: Coronavirus and You: How to stay safe and remain calm

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