WHO WE ARE
PFPs are volunteers who share their unique thoughts and perspectives to ensure the voices of patients and families are heard. Partnering with patients and their loved ones in different ways helps us understand their experiences, preferences and needs, and respond to them.
PFPs partner with healthcare professionals, staff and volunteers to provide direct input into policies, programs and practices that impact patient care and services. They are specialists in the patient experience, as they have recent lived experience at PRHC.
Having patients and families engaged can improve healthcare safety and quality. It can also promote and exemplify inclusion and diversity. Your voice and experience matters.
WHO CAN APPLY TO BE A Patient & Family Partner?
A Patient and Family Partner (PFP) is an individual who has received care at PRHC within the last five (5) years or has had a family* member that has received care in the last five (5) years.
*Family is determined by the patient and is not limited to blood ties.
WHAT PATIENT & FAMILY PARTNERS DO
Commitment Level
There are two (2) levels of engagement that Patient & Family Partner’s can choose from:
Engagement Level A
PFP’s in this engagement level can engage virtually or in person. They are asked to commit to regular meetings which can range from one (1) to three (3) hours in length and activities can include joining departmental committees or councils and participating in working or discussion groups. They can also become a member of the Patient and Family Advisory Committee (PFAC). Joining the PFAC is a two-year commitment and meetings are held every other month.
Engagement Level B
PFP’s in engagement level b can engage virtually by phone or email and are asked to commit to each activity as it arises (10 minutes to one hour per activity). PFP’s in this engagement level may be asked to share their healthcare story, complete surveys, respond to questionnaires, review or help create educational materials for patients and review polices and procedures.
