VISITING PRHC
Peterborough Regional Health Centre (PRHC) has a 24-Hour Family Presence policy. This means that we welcome families and caregivers as members of the care team to support patients 24 hours a day.
Research demonstrates that the presence and participation of family members and friends improves the hospital experience for patients.
DIGITAL WAYFINDING
We are pleased to announce that the MazeMap digital wayfinding system is now live at PRHC. This new, GPS-enabled tool supports wayfinding within the hospital, starting with a new touchscreen kiosk inside the Main Entrance, or one of four additional touchscreens in key locations throughout the hospital building. Learn more about digital wayfinding here.
VISITOR EXPECTATIONS
All patients, family members and healthcare providers are expected to contribute to a community of compassion, openness, and mutual respect at PRHC at all times.
Visiting hours will be determined by patient preference, in collaboration with the care team. There may be times when a caregiver cannot stay, or may be asked to leave, in order to support all patients in a shared space.
When visiting a patient during overnight hours, family members/caregivers are asked to:
- Speak quietly
- Dim overhead lights
- Turn their phones to silent
- Be sensitive to the needs and wishes of roommates
MASKING
Due to an increase in respiratory virus infections, masks are currently required in patient care areas and in spaces where patients gather. Medical-grade procedure masks are available at hospital entrances and in clinical areas throughout the hospital.
AFTER-HOURS VISITOR ACCESS
During overnight hours, visitors will be directed to the hospital’s Main Entrance to request entry. Visitors are required to buzz into the hospital through a video intercom unit located at the Main Entrance.
VISITOR FACILITIES
Washrooms in patient rooms are for patient use only. Please use the visitor restrooms available on each inpatient unit. PRHC does not have shower facilities for caregivers.
